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What You Agree To When You Use 9bde

Access to 9bde is subject to the laws of your local jurisdiction and is available only in eligible regions. Before you open an account or deposit via bKash, Nagad, or Rocket, read these conditions — they set out your rights, our obligations, and the…

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsAccount closure rightsDispute process outlined
9bde What You Agree To When You Use 9bde
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

Your account data and transaction records — including payment activity through bKash, Nagad, and Rocket — are stored securely and are not shared with third parties outside of what is required to process your transactions or comply with applicable legal obligations. Here is how each area works in practice.

Data Retention Account records, including deposit and withdrawal history across bKash, Nagad, and Rocket, are retained for as long as your account is active and for the period required by applicable rules after closure.
Cookies and Tracking We use session cookies to keep your account active and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Account Security Login is protected by OTP verification sent to your registered mobile number. Any change to your linked wallet — bKash, Nagad, or Rocket — requires identity re-verification before it takes effect.
Requesting Your Data You can request a copy of the personal data we hold on your account by contacting support via live chat or email. We will respond with a documented record within the period set by applicable law.
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how these terms apply to your account, need to request account closure, or want to raise a formal dispute, our support team handles all of these directly. Responses to legal enquiries are documented and tracked. Reach us through any of the channels below.

Live Chat The quickest path for account-specific legal questions. Start a chat session from your account dashboard and a support agent will respond with a case reference.
Email Support Send legal enquiries or formal dispute requests by email. Include your registered account number and the wallet — bKash, Nagad, or Rocket — linked to your account.
Account Help Centre For self-serve legal queries — accessing your terms version, downloading account history, or reviewing your eligibility status — log in and visit the Help section.

Common Legal and Eligibility Questions

These are the questions we receive most often about account eligibility, data rights, wallet terms, and how to act on your legal rights as an account holder.

Access depends on the laws of your local jurisdiction and eligible region. We recommend you check the legal position where you are before opening an account or making any deposit.

Yes. Contact support by email or live chat with your account number. We will process your request and confirm what data is retained due to legal obligations after account closure.

Yes. When you deposit via bKash, Nagad, or Rocket, both your wallet provider's terms and our platform's payment terms apply simultaneously. Review both before transacting.

Start with live chat or email, include your case details and account reference. We document every dispute and respond with a formal position, usually within a few business days.

Any verified balance is returned to your linked wallet — bKash, Nagad, or Rocket — after identity checks are completed. Funds tied to disputed activity may be held pending review.

Updated terms are posted on this page with the effective date. Continuing to use your account after that date means you accept the revised conditions. Close your account before the date if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.