Reference

What You Agree to When You Use 9bde

These terms set out the rules that apply when you open an account, fund it through bKash, Nagad, or Rocket, and use any part of the 9bde platform.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to change with notice
9bde What You Agree to When You Use 9bde
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you want to dispute a condition that affects your account or wallet activity, our support team is reachable through the channels below. We aim to respond to terms-related queries with a clear written answer so you have a record of any clarification.

Live Chat Open the chat widget inside your account dashboard. This is the quickest path for questions about account conditions, wallet restrictions, or access eligibility.
Email Support Send a detailed message to our support address for written records of terms clarifications. Useful when you need a documented response about account rules or wallet policies.
Account Help Centre The help section inside your account covers common terms questions — account closure steps, wallet linking conditions, and what triggers a review on your account.
ACCOUNT INTEGRITY

How We Uphold These Terms Consistently

These terms only work if both sides follow them. We hold ourselves to the same standard — account actions are logged, wallet transactions through bKash, Nagad, and Rocket are recorded, and any decision we make about your account can be reviewed by our compliance team. If you believe a term has been applied incorrectly to your account, you have the right to raise it.

Transaction Records

Every deposit and withdrawal through bKash, Nagad, or Rocket is logged against your account. You can request a transaction summary if a charge or credit is in dispute.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, report it immediately so we can freeze activity and begin a review.

Terms Revision Notice

We notify you through your registered contact when terms change materially. You always have the option to close your account before a revised version takes effect.

Fair Account Decisions

Any account suspension or restriction is reviewed by our team before it becomes permanent. You can submit a written appeal through email support with supporting account details.

Questions About 9bde Terms and Conditions

These are the questions we hear most often about how these terms apply. If your question is not covered here, contact support through live chat or email for a written answer.

Yes. Any transaction you make through bKash, Nagad, or Rocket is governed by these terms. The conditions around deposits, withdrawals, and account verification apply regardless of which wallet you use.

We will not change material terms without posting the update on this page. Where practical, we also notify you through your registered contact. Continuing to use your account after a change means you have accepted the revision.

Depending on the nature of the breach, we may suspend your account, restrict wallet transactions, or close the account permanently. You will be notified and may raise an appeal through our email support channel.

Your local law takes precedence over any part of these terms. Access and eligibility depend on your jurisdiction and eligible region. If local rules restrict certain activities, those restrictions apply to your account.

Contact us via live chat or email with the specific clause you need clarified. We will respond in writing so you have a clear record. Account help centre also covers common terms questions.

Yes. If a revised version of the terms is not acceptable, you may close your account before the new terms take effect. Contact support to initiate closure and settle any pending wallet balances first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.