Reference

How 9bde Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, or Rocket.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply encryption to account credentials and payment references at rest and in transit. Your bKash, Nagad, or Rocket wallet number is stored in a format that limits internal access to authorised processes only. We review account access logs regularly to flag unusual login patterns, and we will notify you if we detect activity that looks out of place on your account.

Encryption in Transit

All data moving between your device and our servers — including login credentials and wallet references — is encrypted using SSL. This applies on both mobile and desktop access.

Cookie Control

We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage or clear these through your browser settings at any time.

Data Retention Policy

Active account data is held for the life of your account. After closure, we retain records only as long as compliance requirements demand, then delete or anonymise them.

Access Request Process

Submit a data access request via live chat or email. We verify your identity against your registered mobile number before releasing any account information to you.

DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to see what data we hold, ask us to correct something, or request deletion of your account information, our support team handles these requests directly. Send your query through the channel that works for you — we aim to respond to data requests promptly and will confirm receipt when your message arrives.

What We Collect and Why It Matters

9bde Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you deposit or withdraw through bKash, Nagad, or Rocket, we log the transaction reference and wallet number — enough to verify the payment and match it to your account, nothing more. We also

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collect device information and session data to keep your account secure and detect unusual access patterns. Cookies help us remember your login state and account preferences across sessions on mobile and desktop. We do not sell your personal data to third parties. Data shared with payment
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processors — including the mobile wallet operators you use — is limited to what those processors need to complete your transaction. Your data is retained for as long as your account remains active and for a period after closure as required by applicable compliance standards. Availability
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of our services depends on your local law and eligible regions. If you are accessing 9bde from Bangladesh, your data handling is subject to this policy as well as any applicable local regulation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 9bde

These are the questions we hear most often about how your data is handled, what rights you have, and how to act on them.

We collect your name, mobile number, and login credentials at registration. When you transact via bKash, Nagad, or Rocket, we log the wallet reference and payment amount tied to your account.

Your wallet number is shared only with the payment processor needed to complete your transaction. We do not pass it to advertisers, data brokers, or unrelated third parties under any circumstances.

Contact us through live chat or the support email shown in your account settings. Verify your identity with your registered mobile number and we will prepare your data summary.

Yes. Submit a deletion request via email or live chat. We will close the account and remove personal data, keeping only what compliance rules require us to retain after closure.

We retain records for a period after closure as required by applicable standards, then delete or anonymise them. We do not keep your data indefinitely after an account is closed.

We use session and functional cookies. You can clear or block them in your browser settings. Turning off cookies may affect login persistence and account preference recall on your device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoKhulna Mega Prize Info9Bde Banking

How 9bde Handles Your Personal Information

How We Protect and Manage Your Account Data

Encryption in Transit

Cookie Control

Data Retention Policy

Access Request Process

Reach Us About Your Privacy

Common Questions About Your Privacy on 9bde

01 What personal data does 9bde collect when I open an account?

02 Is my bKash or Nagad wallet number shared with anyone outside 9bde?

03 How do I request a copy of the data 9bde holds about me?

04 Can I ask 9bde to delete my account and personal data?

05 How long does 9bde keep my data after I close my account?

06 Does 9bde use cookies and can I turn them off?

Privacy Policy

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